Privacy Policy

Pathways Forward

Effective Date: 12/30/2025

Pathways Forward (“we,” “us,” or “our”) is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and protect information obtained through our services and website.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name, email address, phone number
Mailing address (if applicable)
Payment and billing information
Intake forms and client-provided background information

Health and Counseling Information

Information shared during coaching or counseling sessions
Assessments, notes, and treatment-related records (where applicable)

Website and Technical Information

IP address
Browser type
Pages visited and time spent on our website
Cookies or similar tracking technologies

2. How We Use Your Information

We use your information to:

Provide coaching and counseling services
Schedule appointments and communicate with you
Maintain accurate client records
Process payments
Improve our services and website
Comply with legal and professional obligations

3. Confidentiality and Professional Standards

Pathways Forward respects client confidentiality and adheres to applicable ethical, professional, and legal standards. Information shared during coaching or counseling sessions is kept confidential, except where disclosure is required or permitted by law, such as:

Risk of harm to yourself or others
Suspected abuse or neglect of a child, elderly person, or vulnerable adult
Court orders or legal requirements

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information only:

With your written consent
With trusted service providers who assist in operations (e.g., scheduling or payment processors)
When required by law or legal process

All third-party providers are required to safeguard your information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is 100% secure.

6. Cookies and Website Analytics

Our website may use cookies or analytics tools to enhance user experience and understand website usage. You may disable cookies through your browser settings, though some website features may not function properly.

7. Your Rights and Choices

Depending on applicable laws, you may have the right to:

Request access to your personal information
Request corrections to inaccurate information
Request deletion of certain information (subject to legal and professional retention requirements)
Withdraw consent where applicable

To exercise these rights, contact us using the information below.

8. Record Retention

Client records are retained in accordance with professional standards and legal requirements. Once records are no longer required, they are securely destroyed.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.

10. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Pathways Forward
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address, if applicable]

Important Note

This Privacy Policy is intended for informational purposes and does not replace legal advice. You may wish to have this policy reviewed by an attorney to ensure compliance with applicable state and federal laws, including HIPAA where relevant.

If you’d like, I can:

Adapt this specifically for HIPAA compliance
Customize it for life coaching only vs. licensed counseling
Add a website contact form or telehealth section
Format it for Wix or another website builder